Position: Festival Box Office Staff
Position type: Festival contract
Compensation: $17/hr
Anticipated start date: July 26, 2022
Reports to: Box Office and Patron Services Management team

Overview:
Are you interested in a behind the scenes Fringe experience? Come join the Destination Fringe Box Office team to help us make everyone’s Edmonton Fringe experience awesome! This position reports to the Box Office and Patron Services Management team and works cross functionally with the various departments, volunteers, and stakeholders. The successful candidates for this position will be individuals who are collaborative team players, have a strong work ethic, great people skills and the ability to stay cool under pressure. 

Is it you we’re looking for?
You’re passionate about theatre and making the performing arts accessible for everyone to enjoy! You are a team player but can also take initiative and work independently. You are willing to work hard, and you bring a collaborative, open, and positive energy to everything you do. You believe in radical hospitality, where the patron experience comes first. You know how to talk to patrons with genuine care. You start and end every patron interaction with the question: how can I make your Fringe awesome?

Job Description:
As a Festival Box Office Staff, you will:

  • Uphold our policy that fringing is for everyone; 
  • Facilitate tickets sales and provide patron support in person and over the phone; 
  • Trouble shoot technical issues; 
  • Answer questions for artists and volunteers throughout the festival regarding all things box office; and 
  • Provide radical hospitality to our Fringe patrons.  

Preferred consideration will be given to candidates who:

  • Have previous theatre or live performance box office experience; 
  • Have experience with computers and basic IT set up; 
  • Work well independently as well as with a team;  
  • Possess excellent customer service and de-escalation skills; and 
  • Have open availability during the Festival (August 11-21, 2022). 

This job is a variable hour contract position from July 26th to August 26th, 2022. Evening and weekend work is required. 

We are happy to discuss and adapt to any potential workplace barriers. There is some flexibility for remote work – if this is an option, you’re interested in exploring, please indicate so in your cover letter.  

To apply, send us your:  

  • Cover Letter – Tell us why you want to join our team and why you’d be a good fit.  
  • Resume – Share your past experiences with us.   

Email your application to the Assistant Box Office Manager – Victoria Junker, victoria.junker@fringetheatre.ca. Applications will be accepted until July 22nd, or until suitable candidates are hired. 

Why Fringe?
At Fringe Theatre, we foster artists. We nurture audiences. We take chances. Fringe Theatre cultivates safer spaces for brave ideas and big artistic risk.

Since its very beginning, Fringe Theatre has been the meeting place where experience, perspective, diversity, and passion are explored, uplifted, and celebrated. Representation onstage, backstage, in the Front of House and Box Office, in our administrative spaces, and in our mentorship and training programs matters. The future of theatre in Treaty 6 is equitable, diverse, inclusive, and accessible. We believe representation within our organization will lead to greater equity, diversity, inclusivity, and accessibility in our community.

We are a collaborative, playful, creative, flexible, hard-working team where big ideas and out-of-the-box approaches are encouraged. We know you have a big, beautiful, busy life outside of Fringe and we will do everything in our power to honour your humanness beyond the amazing work you do with us.

Our base of operations is the Fringe Theatre Arts Barns in Edmonton, AB (10330 84 Avenue). Our hours of business are typically 9am – 5pm Monday – Friday, though as a busy cultural space supporting more than 500 events year-round and as the producers of the largest, longest running Fringe Theatre Festival in North America, there is an expectation that staff are reasonably available evenings and weekends based on season and Festival event activity.

Employees are expected to uphold and champion Fringe’s Safer Spaces and Anti-Racism programs and abide by our Code of Conduct.

COVID-19 Considerations:
We believe in care and kindness above all else – we’re all in this together. Fringe Theatre is a relaxed work environment that supports both in-person and remote work options. We are maintaining safety mitigations in our work and performance spaces out of care for our community and will continue to adapt mitigations as the COVID-19 pandemic evolves. Staff will be trained on all COVID-19 mitigations.